I ordered two Toadstools and one Torch from Aquacorals. Penny reached out via email to let me know I could add a couple more items to fill the shipping box at no extra shipping cost. I really appreciate that level of customer service, which is rare these days! I took her up on the offer and added a Yellow Polyp.
Penny and I exchanged a few emails regarding the addition, and she was great to work with. Shipping was fast—she sent the package on Wednesday, and it arrived by 10:00 AM on Thursday.
Unfortunately, the box arrived wet on one side with a crushed top corner, clearly mishandled by FedEx. Naturally, I was worried about the condition of the corals inside. However, everything was packed tightly, double-bagged, and still had water in the bags. The Torch had lost some water due to being broken off its mount, but it was still covered in water.
At first, the Torch looked bad—fully retracted. I remounted it, acclimated it to the tank temperature, and placed it in the water. Within 15 minutes, it had fully opened up and was swaying in the flow. All the corals settled in quickly.
Penny went the extra mile by packing with extra water and ensuring everything was snug in the styrofoam box. Without that extra care, the Torch might not have made it. Yes, shipping may cost a little more than some other places, but the quality and attention to detail make it worth every penny—especially when FedEx decides to play rough with packages.
I will absolutely will be buying from Aquacorals again! A+ experience.