5.0/5 from 195 users. ( 195 reviews.)
0 of 0 people found the following review helpful
  · 2 months ago.
I ordered two Toadstools and one Torch from Aquacorals. Penny reached out via email to let me know I could add a couple more items to fill the shipping box at no extra shipping cost. I really appreciate that level of customer service, which is rare these days! I took her up on the offer and added a Yellow Polyp.
Penny and I exchanged a few emails regarding the addition, and she was great to work with. Shipping was fast—she sent the package on Wednesday, and it arrived by 10:00 AM on Thursday.
Unfortunately, the box arrived wet on one side with a crushed top corner, clearly mishandled by FedEx. Naturally, I was worried about the condition of the corals inside. However, everything was packed tightly, double-bagged, and still had water in the bags. The Torch had lost some water due to being broken off its mount, but it was still covered in water.
At first, the Torch looked bad—fully retracted. I remounted it, acclimated it to the tank temperature, and placed it in the water. Within 15 minutes, it had fully opened up and was swaying in the flow. All the corals settled in quickly.
Penny went the extra mile by packing with extra water and ensuring everything was snug in the styrofoam box. Without that extra care, the Torch might not have made it. Yes, shipping may cost a little more than some other places, but the quality and attention to detail make it worth every penny—especially when FedEx decides to play rough with packages.

I will absolutely will be buying from Aquacorals again! A+ experience.
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  · 2 months ago.
Awesome service and very friendly. Penny was very quick with communication and shipping.
I've been blown away with each order, the corals are far bigger
than expected and are super healthy. They usually are fully open within an hour. 
I highly, highly recommend!!!
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0 of 0 people found the following review helpful
  · 10 months ago.
Shipment delivered on time.  The water was still in the appropriate range.  The coral I recieved was healthy and open up as soon as my light came on.
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  · 1 years ago.
Everything arrived as promised.  I cannot begin to say how impressed I am with the quality and service.  The packaging was so careful to protect the corals, the water was so clean, and the corals are gorgeous and healthy.  I am new to this and have never ordered coral online before, but I can assure you I will be a repeat customer.  Highly recommend!!!
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  · 1 years ago.
This is by far one of the best online coral purchases I have ever made. Penny is extremely helpful and is just an all around wonderful person. Penny has been there to help with every step of the way and has consistently checked in to make sure the coral I received is happy and in good health; A great example of how retailers in this hobby should be. I purchased the Weeping willow coral and it is simply beautiful, I couldn’t be happier! Not only that, but the coral I received is HUGE, which is a pleasant surprise compared to other corals I have previously purchased elsewhere. Outstanding packaging, excellent communication, and fast turnaround once you place your order. You couldn’t ask for more! Thank you so much again Penny! 
-Nick
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  · 1 years ago.
This was by far the best customer service i have ever received from any company I have ever ordered. I was extremely impressed at the attention to detail and how well and neatly packaged the coral was and was extremely surprised how large, nice, and healthy the coral I received. I will be a regular customer and will be ordering again in the foreseeable future. Aquacorals has set the standards on my expected customer care, product quality, and reliability. Thank you again specially to Ms Penny for the personal touch. Shes treats the customers package as if it was her own. Very easy to reach and gives you the best care and personal service i have ever received. You feel as if you are a VIP under the care of aqua corals.
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  · 1 years ago.
Fantastic service and great corals, Penny is excellent and provides you with constant communication along the way.  Highly recommend!
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  · 1 years ago.
This was my second order from Penny at AquaCorals. Once again, she knocked it out of the park. The size and quality of the pieces she sent is quite remarkable. Everything was perfectly packed and in excellent condition on arrival. The price I paid for these small colony-sized corals is what you’d pay for a tiny frag at any other vendor. Everything is extremely healthy and some items came attached to well-established live rock. Bonus! The toadstool I received is huge and even had polyps extended inside the box, a testament to its health.
Even more impressive, is the customer service. Penny included a handwritten note on my packing receipt, as she had noticed I’d moved to a different state since my last order. She wished me well and invited me to visit the shop sometime soon. This level of care, attention, kindness and service is so lacking in every facet of life these days, especially when it comes to the disconnect of online sales. Penny bridges that gap and makes sure you have that warm fuzzy feeling you’d get from having positive in-person LFS interaction even through an online purchase. I cannot recommend AquaCorals enough. Truly in a category all their own. No one comes close.
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  · 1 years ago.
I wanted to comment on the shipping of my coral that I purchased from Aqua Coral. I live in Las Vegas, NV, it gets very hot during the summer months! Penny shipped my coral to me 2 days ago, the weather reached 113F. Penny’s concern & care she took with the health of her corals during shipment shined through! The water in the bag that the coral was shipped in, arrived at my home around 79F. Thank you Penny for taking all the precautions shipping my purchased coral in this extreme weather!
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  · 1 years ago.
Have been looking for a quality supplier of soft corals and I found one that is truly exceptional. Located high up in Maine, of all places, is Aquacorals whose owner, Penny, is readily available for advice and follow-up. Very nice group of leathers - all very healthy from bag to tank (actually Maine to Milwaukee and into tank in less than 36 hours). Most opened right away - great shapes and vivid colors. Anemone slowly expanding, but looks fine. Only loss was a small stony which feel over before being glued and lost the polyps. Packaging was exceptional, no leaks or temp issues. 
Will definitely order again and I highly recommend Aquacorals. Website notes fish also for sale but that is no longer the case.
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