Service Center Livestock Shipping
My website is setup to charge only actual ship costs. I do not try to make money off you in shipping. I want to help get you the animals you want, at the most affordable price without compromising the animals. :c)
50% OFF!! FedEx Base Rates For ALL Livestock orders!
The shipping price you'll see in your shopping cart IS 50% Off FedEx Base Rates! How it works is that each animal/item has an approximate ship weight. An average 3 inch coral mounted on real rock will ship weigh about 3-4 lbs in it's bag of water BUT my smallest ship box has a FedEx DIM weight of 9 lbs (LxWxH divided by 139 = DIM weight per FedEx). This means an order for a single coral will have a ship weight of 9 lbs so in many cases an order with 2 -3 corals will be the same price to ship as just one coral. Some larger fish will ship weigh more than the box so will charge at it's actual ship weight.
Livestock Ships FedEx Priority Overnight to Connecting Continental US States Only. I do not ship to APO or PO Boxes, other US Territories, or other countries.
My website also offers you the FedEx Saturday Delivery option no matter what day you place your order! Any order that selects this service will ship that Friday for arrival the next day / Saturday! The price my website quotes includes everything to get it to you on a Saturday! :c)
NEW Fall / Winter Shipping Schedule - Shipping Thursday & Friday Only.
Orders received Saturday through Thursday by 12pm EST Thursday will ship Thursday for a Friday arrival.
Orders received after 12pm EST Thursday will ship Friday for a Saturday arrival OR any day you place an order & select Saturday Delivery!
Please, watch your e-mail in case I have questions regarding your order etc.
When Your Order Is Received:
I will e-mail you & confirm your order has been received & will alert you if any items in your order are no longer available for shipping (which rarely happens). It is your responsibility to watch your e-mail for communications from me as well as to make sure your e-mail accepts my messages (be sure my messages don’t go direct into your bulk or junk e-mail folders!).
Your shipping information will be e-mailed to you as soon as it is available but no later than the day it ships.
NOTE: In the rare event my e-mail messages do not reach you (due to spam filtering, internet interruptions etc.) expect your order to ship as normal based on my ship schedule posted here.
All orders are filled on a “first order received first ship” basis. Items ordered cannot & will not be held for any reason. My policy is if two thirds of your order is in stock, it will be shipped, although my fill rate is usually 100%. You will only be charged for the items actually sent & your shipping charge will be reduced to reflect actual ship weight. I do not backorder items.
How Your Order Is Packed:
All animals (fish, corals & inverts) are carefully collected & placed in special duty ship bags sized for their health, not how little water I can get by with. They are packed to travel comfortably 48 hours or more, although most often will arrive in less than 24 hours of being packed. My bags are filled with reef system water the animals were collected from & and pure oxygen is added to the fish bags before being closed. Heat or cold packs are used to maintain a healthy temperature as seasons dictate.
*Live Arrival Guarantee:
Live arrival is guaranteed! My fish, corals & inverts are the healthiest you can buy. The fish are inspected & predetermined healthy & eating before even offering it for sale on-line. Upon packing your order I inspect each item again and only ship animals that I know are 100% ready to go!
Note: I'm not responsible for FedEx Service Failures or damages from shipping. I have no control over how they are handled once they leave my facility. Though this rarely happens, understand FedEx does not cover livestock damages/losses. We can try to get you shipping credit from FedEx which can be used on a subsequent order but it has to be proved that FedEx caused the damage(s). Be sure to have your FedEx driver make note of any box damages. If you don't initially see box damage but find damaged bags inside, you must take pictures clearly showing the damage(s). Pictures which clearly show the bag(s) top to bottom & pictures of all sides of the outer & inner boxes to identify any shipping damage. Failure to do this will void any chance of help.
*Credits: ANY credit I issue for ANY reason MUST be used within 30 days of being issued.
Never refuse a shipment! I do not require a signature for delivery so someone must be available to accept delivery. My livestock can easily handle up to 48 hrs. in transport. In the case of untimely arrivals or shipping damage, make note of any damages with the delivery person before they leave, accept the shipment & e-mail me within 2 hours of receiving your shipment.
NOTE: Your shipment must be acclimated within 2 hours of the box being delivered. You MUST acclimate as I describe on your sales slip & tank all items even though they may seem damaged! Many corals will close tight during shipping. If you are concerned about the health of any of your animals (corals or fish etc.) you must e-mail or call me immediately - phone number is provided at the top of your sales slip.
For Corals: A hi res clear picture of the coral in your tank MUST be e-mailed to me within 2 hours of receiving your shipment & allow me to respond before removing the item from your tank! I am notified when FedEx delivers your box. Don't wait to contact me! I may be able to help if notified soon enough!
For DOA Fish or Inverts: A hi res clear picture of the animal "lying on my ship box top" MUST be e-mailed to me within 2 hours of receiving your shipment
If you experience ship damage you must make note of it with your FedEx driver. E-mail me hi res pictures of the box damage as well as a full bag (top to bottom) pic of the damaged animal bag. If you do not follow my instructions here you void any possibility of credit.
Placing an order is an acceptance of these policies.