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A Maine Reef Aquarium
Store &
The Largest Soft Coral Aquaculture
Facility In The USA! |
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Shipping
Customer Testimonials
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Penny, again thanks for
your help. I am still really surprised with the
condition they arrived in. I've always heard horror
stories of shipping mandarins and them arriving
covered in slime and not making it many days past
acclimation. This pair arrived bright, colorful and
swimming around in they're bags with just a very
very very tiny amount of fin degradation on they're
pectoral fins. I took the time to acclimate them as
you said. I'm sure I need to give them a few days to
adjust and get comfy in they're new home. Right now
the male is hiding in the corner of the tank and the
female is hanging out under a overhang. Both being
very 'statuesque' as you would say. Hope they start
roaming and end up happy.
Thanks again Penny
Brad, MD
Update: They are so cute. The female is
"cuddling up" against the male under an overhang. I
went to feed this morning with my feeder tube with
ova, selcon, garlic and mysis and they stalked the
tube as I squirted some out. Was very pleased to see
them eat and not spit.
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Hi penny I have received my package and everything
is doing so good and thank you for the extra snails.
Thank you for all your hard work for getting me the
midnight clown I really appreciate it and I will
always go through you when I order fish and
coral and I'm about to set up a 90 so I will need
some fish and coral in the future thank you.
Michael, CA
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You have had some of the best costumer service of
any company I have ever done business with and I
really appreciate it. Thank you so much for
all of your help.
Sabrina, TX
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Penny,
These are a couple of very impressive specimens
you've sent me. They arrived in literally PERFECT
condition and have taken to the tank and it's
inhabitants pretty well so far. The Achilles is
getting picked on just a little by the Kole Tang,
but it doesn't appear to be too serious. I think
they're establishing the pecking order. I saw
this behavior from the Kole when I added the 2nd
Hippo and it subsided within a few days. I'll keep
you posted.
Thanks again!
John, NY
Update 24 hours later:
When I got home this
afternoon, much to shock, the Achilles is swimming
about, socializing, eating nori, and not being
picked on!!
This is a good development that makes me very happy!
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Please use me as a reference. I have been
collecting salt water fish for more than 25 years.
This is perhaps the finest Moorish Idol I have seen
in a very long time. Even though many believe
Moorish Idols cannot be kept I have had them for as
long as 8 years. Survival depends on handling,
acclimation and the supplier. The dorsal streamer on
this fish was very long and intact. It had been well
fed. The fish showed full body characteristics and
was eating vigorously within 3 hours of arrival
after a slow drip acclimation. FedEx delivered the
fish within a 24 hour time span directly to my door.
Packaging was substantial. After one week the fish
is very healthy and displays no parasites or signs
of disease or infection. On line purchase from a
reliable dealer of a fish that has been acclimated
and is eating well is definitely the best way to
collect specimens. Accepting trans-shipped fish from
the ocean without acclimation and holding is not a
good way to collect. I have done this many times
with high mortality and disease problems. I would
highly recommend AquaCorals Reef Aquariums to any
hobbyist. Still iffy with pellet foods, needs a few
more weeks of limited selections of foods.
Regards,
Louis C Cosentino, Ph.D., MN
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Penny,
Thought I'd update you on my new ones and let you
know they still look great. All are eating nori,
flakes, mysis, and everything else I give em. The
hippo's spots are still very few in number and
declining daily.
Thanks again for these wonderful fish! I'm never
buying a fish anywhere else ever again. It's just
funny....there are no existing fish in my tank from
my LFS, and all but one of the ones I've gotten from
you have survived. And the one that died likely got
infected from a fish from my LFS. Do we see a trend
here?
PS
these SALE emails you send are so tantalizing, I'm
going to the poor house!
John, New York, NY
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Penny,
I am a long time freshwater hobbyist and have had
over 50 freshwater species spawn in my tanks of up
to 25 and over 2000 gallons of water at times. I
was never really interested in saltwater and it
seemed a pretty technical and even unpredictable
hobby. Of course, many improvements in fresh and
saltwater fish keeping have changed in the last 20
years. A LFS specializing in saltwater fish and
even breeding clowns peaked my interest. The tanks
looked really good and I finally decided to take the
jump into saltwater.
Boy did I get wet! Part of this is my fault I am
sure. I was really trying to replicate the model I
was given. The people at the store were giving me a
little different information each time that I came
into the store. I really think that they were
trying to help me and they do know a lot, but I
ended up with a huge algae bloom after a successful
cycle because of faulty information. I was really
trying to keep my freshwater knowledge out of the
equation as much as I could, but I had never seen
such a mess in any of my tanks. The initial cost is
high as we all know. Then to "fix" the problem, I
bought a $300 canister filter and more hermits (80
total) that kept killing my snails and each other.
Three months and not a single coral yet. I realized
that there must be a different way so I started with
a search on the internet like: evil hermits, hermit
free saltwater, etc....
Things were even more strange and inconclusive on
the net for me. Then I found Aqua Corals and I read
Penny's saltwater help pages over and over and then
I read the system plans that she built and I felt
like I could trust her and I was sure I could build
the setup. Just look at her pictures and you can
tell she knows what she is doing. I sent Penny
several emails about specific problems and with her,
"heart of a teacher", calm method helped me right
away. I built the PVC pipe and sump and added up to
6 inches of sand. I had several pumps left over
from outside ponds, I even did the bubble diffuser.
I was a little resistant to the R/O unit but finally
did that and that made all the difference. IF PENNY
WROTE IT ON HER WEBSITE AND SAYS IT WORKS, JUST DO
IT AND SAVE A LOT OF TIME AND MONEY!
Within a week of extracting 62 hermit crabs, a
starfish that was suppose to eat algae, and the
addition of many snails in Penny's "clean up crew"
things started to go in the right direction. Now I
am able to run 14+ hours of light for the the soft
corals that Penny sent me right away after I told
her how I had built the tank. I would highly
recommend the "AquaFrags" package if you are totally
new to saltwater like me. The corals grow quickly
with lots of light and the tangs keep the aquarium
free of that green stuff. If you have any specific
questions Penny will graciously help you out and if
you read her "Self Help" topics, you can probably
figure out what to do on your own. You will not
find a better or nicer help anywhere for reef
aquariums and the shipping is worth the healthy
livestock Penny will send you. You won't find
mantis shrimp and reef killing hermits at her store,
just the reef friendly and frankly more interesting
animals to many of us.
A final note, as I was returning the last two hermit
crabs to my LFS and claiming some store credit and I
noticed that Penny's system is much more healthy and
her corals at the store are not matched and I was
thinking that my young tank was a lot cleaner than
the ones at the LFS. Nice guys, just different and
no, I did not buy the mantis shrimp...As I left the
LFS, one of the guys asked me if I needed any food
for my corals. I said, "No thanks, I storm twice a
week and leave the lights on."
Have fun and enjoy your tank,
Bryan, PA
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Hi Penny,
Everything arrived in great shape. Thanks so much
for the bonus snails. I have two large tanks, so I
was able to split the snails up. Should be enough
for them to eat. Thanks again.
Larry, IN
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When I first emailed Penny, I had no definite plans
to start a reef tank. At the time, I was the proud
owner of a small yet successful freshwater tank. But
if any of you out there are like me, then every time
you walk into your LFS and see the most gorgeous
saltwater fish and coral imaginable, you wish
nothing more than to make a serious upgrade and
devote time to the saltwater hobby so that you can
observe these animals always. AND, if you are like
me, then you've likely been deterred from the hobby
because the guy at your LFS or the reef forum you read doesn't want to pay you the time of day to
explain a few things about how to get going.
Frustrated by my LFS, I found AquaCorals online,
liked the website, and turned to Penny with a couple
of questions about the hobby. To my surprise she
answered my every question and concern, and upon
further researching her site, slowly gained the
courage to give the reef tank a fair chance. Well,
it has been about 6 months since I first emailed her
as a total and utter newb, and I am now the proud
owner of a functioning, beautiful 300g reef tank.
Let me just tell you that this woman works magic
with newbies. Her plan for building a reef is
all laid out nicely on her site and every detail is
accounted for. She really makes it fool proof, and
you can take it from me that if anyone had doubts
about my ability to pull this off, it was me. Sure,
there were bumps in the road, but no email went
unanswered for longer than 24hours, and the
solutions to my problems were always made clear
and articulated well over email. Did I mention that
you can also call her and get answers over the
phone?
To date, every single piece of equipment and
livestock I have ordered from AquaCorals has been
flawless. In fact, I haven't gone anywhere else to
buy anything yet because i simply haven't needed to.
She has everything, and the price is right for the
very top quality merchandise and livestock that she
offers. I recommend Penny to every saltwater hobbyist I come across, because I truly
owe it to her that I built the darn thing, and also
that it has turned out so magnificently. Thank you
so very much!!!!
John Alvino, New York, NY
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Penny
Thank you for the snails! Everything I received
looked great. The corals are open today Saturday and
I commend you on the quantity of your live stock.
After I see how my tanks take the load I will be
ordering more from you.
Thank you again.
Robert, WV
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"Hi Penny,
Thank you for the
follow up email. Everything appears to be
great. Box arrived pristine, and contents were
intact. After acclimating the bags and animals
to the aquarium, all the snails seem to be very
happy consuming all of the "food" that I have
available in the tank. I had no idea
the Nassarius snails were so tiny, I love them!
The two crabs have been very active, and the two
pep. shrimp are doing great as well. And of
course, thank you so much for the bonus snails
you added to my first order. ..."
Jon, NH
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Penny,
Everything was great! Thank you very much. I
couldn't have asked for anything better! I enjoyed
doing business with you!
Mike, OK
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PENNY !!! they
came in GREAT !!! clowns are gorgeous & the
queen is in perfect condition...nice job on the
packing !!
Ron, DE
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Hi Penny,
I'm sorry
to take so long to contact you. I just want to tell you how
thrilled I am with the corals I got from you. They arrived
in great shape, acclimated immediately and after two weeks
they already have new growth.
The snails
were a great surprise. I needed more. I am so glad I found
you. I live on a farm in the country and we have no reef
stores in our area. After years of ordering from other
shippers and the livestock not surviving I decided to try
someone new (Aqua Corals) and am so happy I did.
I placed
another order yesterday that will ship today. I am awaiting
the delivery with great anticipation. I am also placing an
order today. I will definitely be ordering my livestock from
Aqua Corals from now on.
Thanks so
much and have a great day,
Rubye
Decatur, TX
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Yes, everything came in great shape... the corals took to
the tank instantly and are already acclimating, polyps came
out right away, they look great and are healthy and huge!
The little guy scooted off under the rocks and will likely
spend the first day or so in the shadows as he gets
comfortable. Everything looked great and healthy, I'm very
pleased as usual. Have a great holiday weekend.
Jim, MA
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Dear Penny,
The box was
in good condition, no apparent damage to the outside. The
corals were extremely well packed with no problems. I
floated the bags and then drip acclimated them yesterday.
Today they are all open and look great. Thank You!
Frank, MO
Click here for more Customer
Testimonials! |
Hi Penny,
I received my order this morning, everything was in good
condition. Thanks for the extra snails. This is my first
experience ordering livestock via delivery and was
pleasantly surprised at the good condition of the leather
coral and the snails. By the way you have a very nice
web site lots of good info. I took your advise on the deep
sand bed. THANK YOU. Hope to place more orders in the
future.
Noel,
IL
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Hello!
I'm am elated to say that my Melanopus clowns and my black
Ocellaris clown (separate tanks) arrived safely at my house
at 1:25 pm. "...The Melanopus clowns are gorgeous! Two
hours after I released them into the tank, I turned the
lights on and was immediately breath taken. At first they
were shy, but then began to explore the tank. An hour
later, the female was burying herself in my RBTA.
"...Thank-you again and I hope I can make a future purchase
at AquaCorals.
Scott, NC
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Hi Penny
All is fine with the fish and corals we are very happy with
them. "... I Will be back for more. "...You put our
local shops to shame.
Thank you,
Serge and Debbie, FL
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Hey
Penny!!!
I received
my order yesterday and I couldn't have asked for more!
Every specimen was healthy and plump and seemed to get along
with everyone else immediately. The colors of the majestic
angel were striking like you had informed me they would be.
As always I thank you for all your efforts and diligence.
Doing business with you is always a pleasure and hassle
free.
Thanks
again,
Kyle,
Texas
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Its been just about two years since my first gallon
of water entered my 70 gallon tank. As you know this
was my first salt water tank. I never imagined the
amount of highs and lows in one hobby. This is now a
part of my life. My fascination by the reef success
is immeasurable to any other activity in my past. I
want to thank you for all your accurate advise and
patience you extend to me. I have a very good
balance of happy fish and corals and I owe this all
to you.
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The
order arrived in great condition this morning. Thank you
for the extra snails, that was very nice. I'm extremely
pleased with the quality of your corals!
Thank you.
Jim
Crimmins,
MA
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Hello Penny,
I received my order about 15 mins ago. Everything looks
good..."Your
packing is top notch. The little black out sheets you
put in the bags are so nice of you...."
Again thank you.
Kind Regards,
Nathan, Bristol, ME
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Hey Penny!
I just
wanted to once again thank you for your efforts. With all
the time and effort I have devoted to my little ones I
almost started to give up after losing specimens again and
again from not only my local pet store but also stores 2-3
hours from my house. After I received my powder blue and
hippo tang I was immediately impressed with the condition
and behavior of these guys. You have really changed my way
of thinking about mail order fish, and believe me you have
earned a customer for life.
Sincerely,
Kyle Adams
Texas |
Hi Penny,
Sorry I
didn't write back sooner. Everything looks great! My wife
just loves the mandarin!! I'm really excited about
everything and thank you so much for the extra critters you
threw in. Although I can see why you recommend so many
cleaners - I'll probably be ordering more soon.
Thanks!
John, TX |
Hi Penny,
I am enjoying my new arrivals. I could not believe how big
the shrimps and crab are as well as how nicely they were
packed. They are very lively and healthy unlike other's that
I have purchased in the past. I am very impressed how well
they have acclimated to our tank due to the wonderful care
you have given them.
I feel alot better about my tank after you helped me
identify some of the issues I have. We have a house full of
relatives this week so I will not be able to take care of
those nasty anemones yet, their time is limited in my tank
though.
Thank you for helping me with my tank, I also want you to
know that you will be my new reef resource from now on as
you have very good quality livestock and you carefully
packed them so that I would not have to be hassled with a
return. I love the stress free shopping with you.
Thank you,
Kelly Neis
MN |
Penny,
My brother
received the order this morning and said that everything
arrived in great condition. Thank you for the birthday
wishes and the free astrea snails! We'll send you some pics
when everything settles in and gets happy...."
"... I am
just so excited because you have such a different selection
of corals, fish, etc. It's refreshing!
We
definitely look forward to doing business with you again in
the near future and hope to take a road trip up north
sometime to visit your store once the winter ends. Thanks
again for the top notch transaction - it was a pleasure
doing business with you.
Wendy
Weymouth, Mass |
Good
morning,
I
received my order on Friday. Thank you very much.
Looks like you have a new satisfied customer.
I should be placing another order shortly.
Please have a wonderful day.
Hunter
Jacksonville, NC |
Hi Penny,
The chalice
arrived in great condition this morning. Thank you for the
freebie. I will keep an eye on your site for more chalices.
Thanx
Again,
Ken
Lake Worth, FL
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From: "Penny - AquaCorals"
Hi Wyman,
Just checking in to see how your coral shipment
arrived?
--------------
Penny,
It went smooth and the
items are fantastic. Thank you also for the snails. I
will order from you again!
Wyman
Alameda, CA
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Hi Penny,
The corals are doing great. This was the 2nd order I have
placed with you and have been very impressed. I
accidentally found your web site while searching for soft
corals and glad I did. The next time that I need anything
you will be the first place I will check. Thank You.
"...I have
ordered from drs foster & smith, the marine center, marine
depot and various vendors for zoo's and I can honestly say
the corals I have gotten from you are great."
Dr.
Bryan Douglas
Emporia , KS |
Hi Penny,
Sorry that this took
so long to get back to you. The shipment arrived
perfectly and the corals are awesome.
As always a big thank
you.
Eric
Moultonborough, NH |
Subject: RE: How Did Your Clam Arrive?
The clam
I purchased from AquaCorals arrived extremely healthy and
responsive, and the mantel color was even more amazing than
in the photo on the website. Penny's dedication to customer
service and satisfaction as well as livestock health
surpasses all of my previous experiences with both local and
online saltwater livestock vendors. Thanks Penny!
Clinton
Krell
Waukesha, WI |
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Hi Penny,
The corals arrived
yesterday and after acclimating they
are loving their new home. They are
absolutely gorgeous!! We'll be
ordering from you again and many
many thanks for sending us the
largest you had. We'll be talking
with you again soon.
Take care and have
a wonderful weekend yourself.
Mr & Mrs White
MO
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Hi Penny,
Everything arrived in tact. The brown
polyps have opened up and can't tell
they have been shipped..."
Drew
Greensboro, NC |
Thanks for the follow up Penny!
Everything arrived in perfect condition!
Thank you so much….Hopefully will be
adding to my tank soon so I’ll
definitely be in touch.
Jason
Bradenton, FL |
Subject: Thanks!
Hi. I got the green star polyps on
Friday. I started seeing one or 2 polyps
opening up right before I went
to bed. Now 11 or more have opened up :)
They were shipped great and are really
showing off that metallic
green. I put them in a spot of medium
indirect flow and they love it! The
snails are doing well. too.
"...Thanks for the extras! |
Subject: Shipment arrived!
Hello Penny,...from Tennessee. I had
talked to you today about not being able
to track a shipment. Don't know if you
remember or not, but you said if I
hadn't gotten it by the time I got home
from work, then I should forward the
email you had sent of it being shipped.
I just wanted to let you know that the
shipment had arrived by the time I got
home and everything made it fine. Thank
you for all your help and patience.
I'll be looking for you guys/gals in the
future. Thanks again!!
Richard
Tennessee
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